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Frequently Asked Questions

Below you will find tutorials that will show you how to navigate different parts of the website. If you are still having trouble getting to a certain part or are unable to find what you are looking for please do not hesitate to call and our team would be glad to assist you.

What is “The Way We Do Things” at Edmac?

“The Way We Do Things” is an explanation of how we do things at Edmac, what we stand for, and how to use the different functions of the website. Read the full PDF below.

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How do I find my tracking number?

The easiest way to find your tracking number is by clicking “Track my Order” in the footer of the website. If you are still unable to find your tracking number than this pdf will take you through two different options to find your tracking number for any particular order. 

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What is the quick search tool?

The quick search tool is designed to help you search for a certain part by brand name, item number, category, or keyword. The pdf attached below will take you step by step through the process of how to use our quick search tool. This tool is very helpful in ordering multiple items quick if you have the information or SKU of the product you are looking for.

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How do I use the shopping list feature?

The pdf tutorial below will take you through step by step the process of how to use our shopping list feature. This feature is a way for our sales team to quote your parts using the website. It will help you see the comparison between the OEM and our aftermarket equivalent products so that you compare and pick which one works best for you or your company. All you have to do from your shopping list is to check and update your quantities and then add the products to your cart and go through the check out process.

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I need a certain part for my air compressor but I am unsure of the SKU or brand I need. How can I find the part I need?

Before anything else, check your air compressor's manual to see if it requires a specific brand's OEM part. You can search by keywords in the quick search tool, so if you know you need 1/8" desiccant but don't know what brand you want, search "1/8" desiccant" in our quick search tool and then sort through the results to see what works for you, your compressor, and your wallet. If you are still unable to find the part you need or are not sure how to search for it, call our product specialist team at (800) 866-2959 and they will be happy to help.