Once at the Help Support Desk, please enter your email address in the Customer Log-In section if you have entered a Request for Quote or a Return Material Authorization previously. If this is your first visit to the Edmac Help Support Desk simply click on the Submit a new ticket link.
Please select Request Material Authorization from the Department drop down menu and fill in all necessary information. Fields marked with a * are mandatory.
Once your Return Material Authorization ticket is processed, Edmac will issue a RMA document that shows the RMA number and ship to instructions.
Customer to ship return items to Edmac per instructions. Customer pays shipping charges to return items.
Upon receipt and inspection of item, Edmac will credit customer's account, ship a replacement spare part, or credit customer's credit card less a 30% restocking fee .(restocking fee does not apply to approved warranty claims)
Or Edmac may deny return if the spare part is not returned in like new condition or does not meet warranty requirements (like new condition does not apply to warranty claims)
Edmac will send a RMA confirmation document by email to customer indicating return disposition
Edmac is in no way authorized by Ingersoll Rand, Gardner Denver, Kaeser , Sullair, or any other original equipment manufacturer ("OEM") identified in this website. Edmac sells air compressor parts/lubricant/items that are interchangeable with OEM parts/lubricants/items. Unless expressly specified otherwise in the Description field in this website for a specific part/lubricant/item, the part/lubricant/item is not an OEM part/lubricant/item. All OEM names are trademarks or registered trademarks of each respective owner. Names, models, and part numbers of OEM manufacturers are used in this website for cross reference and compatibility purposes only.
Edmac Compressor Parts
Attn: Dock 18-20
11313 Steele Creek Road
Charlotte, NC 28273
Fax: (704) 504-4082